What is a confirmation code (One Time Password)? What should I do if I don't receive a confirmation code for OTP?

Modified on Thu, 22 Aug at 12:12 PM

The OTP (One Time Password) is an additional level of security when logging in to the Dashboard. This ensures the safety and security of clients' trading accounts, with our Company committed to the highest level of account protection.


You will receive the OTP to your email address or via SMS. If this code is sent to your email address but you don't receive this OTP password, please check:


- The spam folder in your mailbox
- Check email address correctness
- Your internet connection


In case this OTP password is sent to you as an SMS but you don't receive this OTP password, please check:


- Your phone is not in plane mode.
- Roaming is activated


If you still do not receive an OTP, please contact us,

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