Verification process: status and documents

Modified on Fri, 3 Jul at 1:30 PM

I uploaded my documents. What happens next?

After submitting your documents, our KYC team will review them.

What happens next?

1. We review the documents you provided.

2. You can track the progress in your Dashboard, Verification section

3. If additional information or documents are required, we'll contact you by email.

4. Once verification is completed, you can proceed with live account opening

Please check your inbox regularly, as all verification updates are sent there.

Check your verification status

You can monitor the progress of your verification in the Verification section of your Dashboard.

Status	What it means	What should I do?
Pending	Your document is currently under review by our KYC team.	Please wait while we complete the review.
Required	We require an additional document or more information to continue the verification process.	Please provide the missing information or requested document. Also, please check your email — we have already sent a message outlining exactly what information and documents are still required.
Verified	Your document has been successfully verified and accepted.	No further action is required. You are welcome to create a real account. This article may be helpful.
Declined	Unfortunately, we were unable to accept your document.	Please check your email for details about the issue and upload a new document that meets the requirements.

Why is my verification still pending?

Verification may take longer if:

- additional checks are required;

- documents need manual review;

- additional information is needed.

If we require any additional information from you, we will contact you by email.

Please check your inbox regularly.

Why was my document rejected?

If a document is declined, we will send you an email explaining the reason.

Common reasons documents are rejected include:

Reason	Example
Expired document	Passport, ID card, or residence permit has expired
Poor image quality	The image is blurry, cropped, or difficult to read
Information not visible	Important details are missing or unreadable
Incorrect document type	A different document was uploaded
Address requirements not met	The proof of address is not accepted or is too old

Once you upload a replacement document, our team will review it again.

What documents are accepted?

The exact requirements may vary depending on the operational company with which you are registered.

Please provide valid, government-issued documents that are not expired:

Proof of Identity

Passport, National Identity Card, Residence Permit with:

full legal name,

clear client’s photograph,

date of birth,

nationality,

and ID or passport number.

❌ Not accepted: documents that are cropped, digitally altered, or of low-quality screenshots.

✅ Accepted: coloured copy of the documents with fully visible, clear information on both sides.

Proof of Address

List of the acceptable documents:

A recent utility bill (electricity, water, internet, etc.)

A bank statement

A rental or lease agreement

Credit card statement

Police Character Certificate or equivalent

Certificate of Residence or Residence Permit (if residing abroad)

Voter ID / Voter’s Card / Voter Registration Certificate

Tax Clearance or Tax Returns

Driving license

Any other government-issued document with your name and residential address

✅ Accepted: documents issued within 6 months.

❌ Not accepted: mobile bills, screenshots, shopping receipts, or medical bills.

What should I do if additional documents are requested?

If we need additional documents, you'll receive an email explaining what is required.

Please check your email inbox, spam, or junk folder.

Make sure you're checking the email address registered on your account.

Please upload the requested document through the Verification section of your Dashboard as soon as possible.

Your verification will remain pending until all required information has been received and reviewed.

How do I know if verification is complete?

Once the verification process is complete, you will receive an email notification.

Please check your inbox, spam, or junk folder, and make sure you are monitoring the email address registered on your account.

You can also track your verification status in the Dashboard at any time.

How long does it take?

Most verification requests are reviewed promptly. If additional checks or documents are required, the process may take longer.

Need help?

If you have any questions regarding the verification process, you can contact our Customer Success team.